Sales & Marketing Privacy Policy

INTRODUCTION
Smart Equipment B.V. is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.

Smart Equipment B.V. is the lead data controller in respect of personal data processed under this policy. Smart Equipment B.V. company number is NL8550.50378B01 and registered address is Smart Equipment B.V., Wilhelminasingel 44, 6221 BE Maastricht.

This policy applies to any personal information provided by you through the Smart Equipment B.V. website (www. smart-equipment.com) or provided to Smart Equipment B.V. or Smart Equipment B.V. partners.

It is important that you read this privacy policy together with any other privacy policy Smart Equipment B.V. may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information (for example, Smart Equipment B.V.’s e-Recruitment Privacy Policy, Smart Equipment B.V. Parts Online Privacy Policy, Smart Equipment B.V. Technical Publications Store and Smart Equipment B.V. Terms & Conditions). This policy supplements these other policies and is not intended to override them.

WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
Smart Equipment B.V. collects personal information about you to inform you about, and provide you with, Smart Equipment B.V. Products or services, to deal with any enquiries you may have about them and to improve and develop these for the future.

WHAT PERSONAL INFORMATION DO WE COLLECT?
Smart Equipment B.V. collects the following types of personal information about you:
Forename and surname, E-mail address, Telephone number, Company Name, Address and Details of the Smart Equipment B.V. Product you are interested in.

Smart Equipment B.V. Products often use Smart Equipment B.V. software which provides the machine location, critical machine alerts, maintenance records and other information about the functioning of your Smart Equipment B.V. Product. This information will be processed by Smart Equipment B.V. in accordance with Smart Equipment B.V. Privacy Policy.

COOKIES
For detailed information on the cookies we use and the purposes for which we use them see the Smart Equipment B.V. Cookies Policy.

HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?
Smart Equipment B.V. receives this personal information about you:

When you contact us directly or visit the Smart Equipment B.V. website (www.smart-equipment.com) to request an e-brochure or a quote for a Smart Equipment B.V. Product or service or to make a general enquiry.

Where you have contacted a Smart Equipment B.V. Partner in relation to acquiring a Smart Equipment B.V. Product Smart Equipment B.V. may also receive this type of information from that Partner.

HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?
Smart Equipment B.V. uses this personal information about you:

To identify who you are when you contact us
To provide you with the Smart Equipment B.V. Products or services you have requested and to understand what Smart Equipment B.V. Products you may be interested in
To contact you regarding your Smart Equipment B.V. Products to answer your technical queries or general enquiries or to administer warranty claims or product safety related communications
To improve Smart Equipment B.V. Products or services and to carry out customer surveys
To resolve complaints or issues you may have with a Smart Equipment B.V. Product or service
To send you marketing information about Smart Equipment B.V. Products or services
To invite you to Smart Equipment B.V. events you may be interested in

HOW WILL WE CONTACT YOU?
Smart Equipment B.V. and its third party service providers (eg, marketing fulfilment agencies), Smart Equipment B.V. Partners may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.

WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?
Smart Equipment B.V. will provide your personal information to:

The Smart Equipment B.V. and its relevant Smart Equipment B.V. Partners if you are acquiring or are interested in acquiring Smart Equipment B.V. Products or services or to benefit you for service support in relation to your Smart Equipment B.V. Products.

Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers.

WHERE WE STORE YOUR INFORMATION
All personal information we have about you is stored on secure servers operated by Smart Equipment B.V. or its third party service providers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. Smart Equipment B.V. ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.

DATA TRANSFERS
Your personal information may be transferred to Smart Equipment B.V. Partners operating in countries outside the European Economic Area (EEA) or may be processed by Smart Equipment B.V.’s third party service providers based or operating outside the EEA. Smart Equipment B.V. will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.

DATA RETENTION
Your personal information will be held in Smart Equipment B.V.’s customer relationship management systems for an indefinite period to manage our relationship with you. Smart Equipment B.V. will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.

YOUR RIGHTS
You have the following rights in connection with your personal information processed by Smart Equipment B.V.:

ACCESS – you can request access to your personal information and further details about how your personal information is handled by Smart Equipment B.V.

OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by Smart Equipment B.V. or by a third party.

RECTIFICATION – you can request rectification of any incorrect personal data held about you

ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by Smart Equipment B.V. or by a third party.

You have the right at any time to withdraw consent to receiving marketing from Smart Equipment B.V. and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:

Post: Customer First Department, Smart Equipment B.V. Smart Equipment B.V., Wilhelminasingel 44, 6221 BE Maastricht.
Email: info@smart-equipment.com

You can also exercise any of these rights at any time by contacting us using the contact details provided below.

If you are concerned or have questions about how Smart Equipment B.V. handles your personal data please contact us and we will do our best to assist you.

CHANGES TO OUR PRIVACY POLICY
Smart Equipment B.V. reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT DETAILS
Questions, comments and requests regarding this privacy policy should be addressed to Smart Equipment B.V.

Smart Equipment B.V.
Hoogbrugstraat 59,
6221 CP Maastricht
the Netherlands.

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